American Institutes for Research

Facilities Assoc

Job Location US-CA-San Mateo
Job ID
Job Location
United States


The American Institutes for Research (AIR) is one of the largest behavioral and social science research
organizations in the world. Our overriding goal is to use the best science available to bring the most effective
ideas and approaches to enhancing everyday life. We have been helping to make a difference in the areas of
education, student assessment, individual and organization performance, health research and communications,
human development, workplace equity and statistical research methods. For us, making the world a better place is
not wishful thinking. It is the goal that drives us. We are currently seeking a Facilities Associate to join our
Facilities team in San Mateo, CA.


• Maintain San Mateo office to a Class A standard
• Regular walk-throughs
 Create tickets for issues and track through completion
• Coordinate and work closely with various vendors to resolve issues
• Communicate regularly with the Regional Facilities Manager
• Coordinate completion of additional light maintenance (mechanical equipment issues, hang boards etc., cleaning crew issues, lights, hot/cold calls, etc.)
• CAFM (Footprints/FM Interact/EMS)
• Capture all customer requests
• Manage tickets within assigned SLA dates
• Actively attend weekly CAFM Meetings
• Maintain accurate floor plans
• Perform regular occupancy/capacity walkthroughs
• Correct discrepancies by creating move tickets/editing room props
• Input new hire/move
• Shipping & Receiving
• Deliver Mail/Packages
• Deliver monthly report to Accounting department
• Conference Room/Guest Office Requests
• Manage requests when receptionist is out
• Complete conference room setups
• Maintain/stock guest offices
• Additional duties to include: moving conference room furniture, etc.
• Life Safety/Security
• Emergency Preparedness
• Maintain ERT documents
• Ensure ERT certifications do not lapse
• Organize certification training
• Maintain access cards within MyKastle for AIR staff, visitors, and vendors
• Invoicing
• Confirm goods/services delivered as billed
• Space Planning
• Work w/FM to assign space to new hires (temps, contractors, employees)
• Complete New Hire Tickets accordingly
 Update Room Info
 Deliver Starter Kit
 Install Nameplate
 Etc.
• Complete Departure Tickets Accordingly
 Ensure offices are clean
 Create & Complete Move Tickets
 Collect ERT bag (if necessary)
 Etc.
o Plan, coordinate, and manage internal moves under the guidance of the Facilities Manager
• Other Duties as Assigned
• Ergonomic Program Duties
• Report to/Assist the Facilities Manager with other projects as assigned
• Bagel Wednesday setup & cleanup
• Reception coverage when necessary and during regular breaks/PTO
• Maintain & Stock Kitchen(s)
 Place orders and service calls as needed
• Maintain & Stock Workroom(s)
 Place orders and service calls as needed
• Maintain & Stock Printer Area(s)
 Place orders and service calls as needed


• Four-year college degree from an accredited college or university in Facility Management or equivalent experience (required).
• Facilities Management/Maintenance Experience preferred
• Strong written and verbal communication skills
• Proficient in MS Office Suite
• Keen Attention to Detail
• Highly Developed Customer Service Skills
• Developed Critical Thinking Skills
• Ability to manage multiple projects simultaneously
• Ability to lift up to 50 lbs.



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