American Institutes for Research

IT Service Delivery Summer Intern

US-DC-Washington
Job ID
10205
United States
Category
Information Technology/Software

Overview

The American Institutes for Research (AIR) is a leading professional services firm specializing in all aspects of education and other social policy issues. AIR prides itself in conducting high-impact, high-stakes projects for significant Federal, state, and private organizations.

AIR’s Information Technology (IT) organization provides technology services for clients both inside and external to AIR. IT maintains three professional-grade data and hosting centers that are supported by a team of engineers monitoring the continuous operations of the network, including servers, security, and applications. Internally, IT provides a wide variety of services that include electronic mail, collaboration, networking, business-specific data base applications, and technical support for applications and web-site developers. Externally, IT delivers web hosting services with rigorous security requirements that satisfy industry standards.

We are currently seeking an IT Service Delivery Summer Intern to join our Information Technology team in our Washington, DC office working as a member of the IT Service Desk team. The ideal candidate will be available for 12 weeks from May-August.

Responsibilities

• Provide end user IT Service Delivery support including, but not limited to technology deployment, service troubleshooting, root cause analysis, and hardware and software inventory management
• Continually learn, analyze and test new technologies
• Implement Service Delivery projects such as personal communication device rollouts, software deployment, and computer system imaging
• Execute IT Service Desk functions in AIR’s service management ticketing system
• Maintain and grow knowledge of relevant technologies, products, services, and best practices to provide technically accurate, appropriate and creative service solutions for employees
• Follow established AIR processes and procedures while continually making suggestions to improve efficiency and effectiveness
• Perform all other duties and responsibilities as assigned to meet AIR’s changing business needs

Qualifications

• Pursuing a Bachelor’s or Master’s degree in Information Technology, Computer Science, or related field
• Ability to collaborate with colleagues at all levels in an organization
• Intermediate level of hands-on skills with Microsoft Windows and Apple platforms
• Strong written and verbal communication skills. Accurate and thorough documentation skills are desired
• Demonstrated troubleshooting skills of computers, Microsoft Operating Systems, OSX, networking (TCP/IP), and various PC end-user applications
• Demonstrated passion for the IT profession, expanding knowledge and skills, and providing service to customers

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