The Software Operations Project Manager will be primarily responsible for the following: • Manage and increase the effectiveness and efficiency of the Operations Team and HelpDesk support, through proper troubleshooting and prioritization methods as well as coordination and communication between the clients and the internal team. • Ensure high-quality customer service and address and maintain frequent and proactive contact with the clients. • Proven ability to understand technical concepts, including data relationships and software configuration. • Comfortable working on multiple projects simultaneously, with an inherent ability to work well under tight timelines, and have strong problem-solving capabilities. • Develop requirements, budgets, and schedules for the software development projects. • Facilitate requirements meetings, including the peer review sessions, and status meetings with clients and project team. • Establish milestones, anticipates issues, and monitors adherence to project scope, requirements and design documents, schedules, and to the CSSC software development process. • Assume day-to-day responsibility for ensuring that the project is completed on time and within budget, and that all deliverables are of the highest quality. • Work closely with the CSSC Technical Project Management team to: share best practices, help resolve project issues, and ensure that staff is properly allocated to tasks by considering staff’s skills and interests, and the project’s needs. • Maintain client relations and communications including status reporting and informal conversations.