Be part of something innovative and cutting edge. Join our team of more than a hundred software engineers, designers, project managers and software specialists that are smart, creative and excited by what they do. Some of our ground-breaking work includes: • advanced computer-adaptive algorithms (only one that’s peer-approved in the country) • mobile support for the user interfaces • learning management systems with social media features • user interfaces that are universally accessible to people with or without disabilities • innovative, machine-scorable items The American Institutes for Research (AIR) is a leading professional services firm with a growing software engineering and product development team. We design and build things that are inspiring and make a real impact in the online testing industry. As a result of our continued growth, we are currently seeking a Software Operations Project Manager for our Washington, D.C. office.
The Software Operations Project Manager will be primarily responsible for the following: • Manage and increase the effectiveness and efficiency of the Operations Team and HelpDesk support, through proper troubleshooting and prioritization methods as well as coordination and communication between the clients and the internal team. • Ensure high-quality customer service and address and maintain frequent and proactive contact with the clients. • Proven ability to understand technical concepts, including data relationships and software configuration. • Comfortable working on multiple projects simultaneously, with an inherent ability to work well under tight timelines, and have strong problem-solving capabilities. • Develop requirements, budgets, and schedules for the software development projects. • Facilitate requirements meetings, including the peer review sessions, and status meetings with clients and project team. • Establish milestones, anticipates issues, and monitors adherence to project scope, requirements and design documents, schedules, and to the CSSC software development process. • Assume day-to-day responsibility for ensuring that the project is completed on time and within budget, and that all deliverables are of the highest quality. • Work closely with the CSSC Technical Project Management team to: share best practices, help resolve project issues, and ensure that staff is properly allocated to tasks by considering staff’s skills and interests, and the project’s needs. • Maintain client relations and communications including status reporting and informal conversations.
This position requires a Bachelor’s Degree in MIS, or a related field and a minimum of 2-4 yrs of Project Management experience or a Bachelor's Degree in the above fields and a minimum of 3-5 years of experience. Must have excellent oral and written skills with the ability to matrix manage a software team that includes graphic designers, developers and software testers. Must be familiar with project management tools such as Microsoft Project or BaseCamp and versioning tools such as CVS. Experience with SQL and/or SAS to analyze data is desired. Demonstrated experience required: knowledge of all phases of software development cycle, ability to develop project plans, requirements documents, and project budgets. Familiarity with quality assurance practices is required. Experience required in applying best practices in project management, including those used to initiate, plan, control, monitor and report upon all phases of project activity. Must have a quick aptitude for learning new software. *LI-MB1
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American Institutes for Research is an equal employment opportunity/affirmative action employer committed to excellence through diversity. Minorities, women, individuals with disabilities and veterans are encouraged to apply.
American Institutes for Research’s commitment to Diversity goes beyond legal compliance to its full integration in our strategy, operations and work environment. Diversity is valued and Inclusion is reflected in all efforts to recruit, develop, and engage the diverse staff needed to accomplish our mission.
ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to Erica Nicholson at email@example.com or call 202.403.5846.