• Network Operations Center (NOC) Analyst

    Job Location US-DC
    Job ID
    10823
    Job Location
    United States
  • Overview

    Do you want to be a part of something innovative and cutting edge? If your answer is yes, then join our team of project managers, designers, and software specialists that are smart, creative and excited about the impact they are making on students’ education around the nation. American Institutes for Research (“AIR”) Assessment provides assessment services and technical assistance to school systems nationwide.

    We are currently seeking a NOC Analyst to join our CSSC team in Washington, DC. The Assessment Network Operations Center is responsible for monitoring, troubleshooting, and escalation for AIR’s application environments.

    Responsibilities

    -Monitor large multi-tiered application environment utilizing various monitoring tools
    - Partner with other teams to ensure maximum uptime of our applications and task fulfillment
    - Detect, notify and escalate any issues within WAN
    - Proactively update documentation of systems/network, troubleshooting guides, policies and procedures
    - Maintain a knowledgebase of troubleshooting and problem resolution steps

    Qualifications

    - Bachelor’s degree in an IT related field
    - 2+ years of IT experience in a Microsoft Windows environment
    - Previous experience in a NOC environment
    - Familiarity with server monitoring tools such PRTG, Idera SQL Diagnostic Manager (SQLDM) and Cloud based tools
    - Hands on knowledge & experience with Microsoft Windows Server, IIS and SQL Server are preferred
    - Hands on knowledge and experience with Active Directory, FileZilla and Server access solutions
    - Knowledge of IT concepts, issues, practices, methodologies, and trends
    - Strong troubleshooting skills
    - Willingness to learn in a fact paced environment
    - Ability to work in a team environment
    - Flexibility to work 6am-3pm or 2pm-11pm shifts

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