American Institutes for Research

Facilities Assistant - Washington, D.C.

Job Location US-DC
Job ID
Job Location
United States


Established in 1946, with headquarters in Crystal City, Virginia, AIR is an independent, nonpartisan, not-for-profit organization that conducts behavioral and social science research on important social issues and delivers technical assistance and capacity building services domestically and internationally in health, social development, education, and workforce to a growing roster of clients and partners. Our mission is to generate and use rigorous evidence that contributes to a better, more equitable world.


The AIR Facilities Management (FM) Unit provides its clients with all facets of facilities management support in a collaborative, team, and customer-oriented environment.  Our staff is constantly motivated and challenged by these goals and we provide a high level of client-oriented service in a fast-paced, constantly changing environment.


AIR is currently seeking a Facilities Assistant to join the FM Unit at our Washington, D.C. location.  The Facilities Assistant reports to a Facilities Manager.  This position will provide professional, courteous, and timely service to all AIR staff and their guests in order to provide the best working conditions possible on a daily basis. 


  • Maintain assigned floors to a Class A Standard by conducting walkthroughs, issuing tickets along with follow up for completion, utilizing leave behind cards and ensuring that on site and remote staff needs are being addressed in a timely manner by FM, property management and vendors.
  • Provide support as scheduled by FM and Senior FM to Facilities Help Desk, Reception, and Conference Services. This includes following FM processes and procedures while manning phones, greeting guests, dispatching work tickets through FMS, booking meetings, visitor/telework offices in EMS and addressing walk up customers.
  • Act as backup to production staff. Provide customer service for copy/production requests to include proposals, posters, flyers, document scanning.  Prepare finished materials to include binding, 3-hole punching, GBC binding, velo bind and lamination services.  Support from initial request and producing the materials on production center copy equipment through delivery in a timely manner. 
  • Maintain and inventory kitchen/pantry areas to include replenishing carbon dioxide fountain drink tanks, changing syrup containers, replenishing coffee machines, cleaning and restocking of supplies. 
  • Provide support in the areas of requisition requests, invoice reconciliation, vendor oversight and other duties related to the appearance, functionality, and life/safety readiness of AIR offices.
  • CAFM: Utilize Footprints system as Facilities’ exclusive O&M communications tool, ensure data integrity through floor walks, reporting and weekly meetings with Managers and Systems Administrator.  Track all work according to standard process and procedure and to meet tracking, reporting and service level goals.  Review service requests, complete work, log, track and perform data entry tasks in a timely and accurate manner.


  • High school diploma or equivalent required. Additional facilities course work or training a plus
  • A minimum of 1 year experience with direct facility services and/or production/copy center experience in a corporate environment
  • Requires working daily in our DC office although there may be occasions when work in another DMV office may be necessary
  • COVID-19 fully vaccinated status
  • Effective communicator
  • Experience operating a desk top computer or tablet computer, job-related software., and production level copy machines required
  • Ability to lift 50 pounds required
  • Excellent customer service skills
  • Responsive to client needs in a timely manner
  • Keen attention to detail
  • Demonstrated ability to work as part of a team as well as work independently with limited or no direct supervision within tight established deadlines is essential
  • Willing to learn and implement new systems, processes, and procedures

Applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for this position. Depending on project work, qualified candidates may need to meet certain residency requirements.


All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.


AIR adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. 




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