Work for a first-class institution that is innovative, multi-dimensional, and dynamic by joining AIR as a Facilities Assistant.

We hire talented and forward-thinking professionals to build our cross-functional teams and support our clients in solving complex problems. Our people—problem-solvers, changemakers, and creative thinkers—are experts in their craft who rise to meet today’s challenges.

The Facilities Assistant will play an integral role in delivering on some of the most meaningful projects in communities across the United States and the world. You’ll collaborate with our teams of motivated and passionate visionaries, where your input will be valued and your contributions vital to our success.

We value the experiences of every member of our institution, from entry level to executive. As part of our collaborative, learning-oriented team, you’ll be encouraged to grow in your career, develop additional skills, and progress professionally.

AIR’s Workplace Management department is seeking a Facilities Assistant to join its innovative team. This department operates in a customer-service-oriented and fast-paced environment. This position is in-office five days per week in AIR’s Austin, TX site and reports to the Facilities Manager in support of the entire department and institutional needs. If you are excited to be part of a fast-paced, dynamic team, this role is for you.

About AIR:

Established in 1946, with headquarters in Arlington, Virginia, AIR is a nonpartisan, not-for-profit institution that conducts behavioral and social science research and delivers technical assistance to solve some of the most urgent challenges in the U.S. and around the world. We advance evidence in the areas of education, health, the workforce, human services, and international development to create a better, more equitable world.

AIR’s commitment to diversity goes beyond legal compliance to its full integration in our strategy, operations, and work environment. At AIR, we define diversity broadly, considering everyone’s unique life and community experiences. We believe that embracing diverse perspectives, abilities/disabilities, racial/ethnic and cultural backgrounds, styles, ages, genders, gender identities and expressions, education backgrounds, and life stories drives innovation and employee engagement. Learn more about AIR's Diversity, Equity, and Inclusion Strategy and hear from our staff by clicking here.

The responsibilities include but are not limited to:

• Maintain AIR’s Austin, TX Location to Class A standards-
  • Conduct regular walk-through inspections of the space.
  • Coordinate and oversee satisfactory resolution of identified issues on time.
  • Coordinate all tasks related to preventive maintenance for all aspects of the space.
  • Establish and maintain a professional relationship with all appropriate stakeholders. This includes the AIR staff, property management office, building engineers, cleaning crew, and all other vendors who provide services within the space.
  • Maintain appropriate inventory and stock all supplies in the kitchen, workroom, conference, and printer areas throughout the space.
  • Provide reception coverage when needed.
  • Ensure the space meets the needs of the institution, its staff, and clients, with minimal disruption to the workday.
• Workplace management systems-
  • Create and manage all customer requests/tickets within assigned Service-level agreement (SLA) dates and track them through completion.
  • Appropriately manage all assigned work tickets within established Service Level Agreement criteria (SLA) within AIR’s work-ticketing system.
  • Actively participate in all meetings and/or provide meaningful feedback regarding systems usage.
  • Maintain accurate floor plans.
• Shipping and receiving-
  • Deliver mail/packages.
  • Support staff with outgoing packages/mailings.
  • Deliver monthly reports to the accounting department, as needed, or requested.
• Conference room and guest office requests-
  • Support all conference events per Workplace Management’s established processes.
  • Support event with room setup, catering support, supply requests, and other event-support needs leading up to and on the day of their event.
  • Maintain and stock guest offices including moving conference room furniture, etc.
  • Assist the conference services team and assist staff in booking meetings, conferences, telework, and visitor offices.
  • Appropriately manage booked meetings and events within established Service Level Agreement criteria (SLA) within AIR’s event management software.
• Life safety and security-
  • Lead local emergency preparedness program and emergency response team (ERT).
  • Maintain ERT documents and organize certification training.
  • Maintain access cards within FM systems for AIR staff, visitors, and vendors.
• Invoicing & budget support-
  
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  • Monitor and maintain funded value purchase orders (FVPOs) per established processes and expectations.
  • Confirm goods/services delivered as billed before acceptance.

Education, Knowledge, and Experience:

• At least 1 year of relevant experience or a High School Diploma or equivalent (GED).
• A degree in Facility Management (FM) and/or Facility Management Professional (FMP) or equivalent Facility Management (FM) Certification is desirable but not required.

 Skills:

• Effective communicator with the ability to work with individuals at all levels and from diverse backgrounds both in-office and in a virtual work environment.
• Demonstrated ability to work well independently, and collaboratively as needed, while prioritizing multiple objectives and projects to consistently meet established timelines.
• Ability to lift up to 50 lbs.
• Strong analytical, critical thinking, customer-focused, and problem-solving skills with attention to detail.
• Proficient in using standard Microsoft 365, including OneDrive, SharePoint, Excel, Word, PowerPoint, and Adobe Acrobat Pro.

Disclosure:

 Applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for this position. Depending on project work, qualified candidates may need to meet certain residency requirements.

All qualified applicants will receive consideration for employment without discrimination on the basis of age, race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.

AIR adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo reference and background checks.

AIR’s Total Rewards Program, is designed to reward our staff competitively and motivate them to achieve our critical mission. This position offers an anticipated hourly salary of $24.53 to $26.93. Salary offers are made based on internal equity within the institution and external equity with competitive markets. Please note this is the annual salary range for candidates that are based in the United States.

AIR maintains a drug-free work environment.

Fraudulent Job Scams Warning & Disclaimer:

AIR is aware of individuals falsely presenting themselves as AIR representatives. Fraudulent job scams seek to extract sensitive information or money from victims. To protect yourself, please be aware that AIR recruitment will only email you from an “@air.org” domain. Please take extra caution while examining the email address, for example jdoe@air.org is correct and jdoe@aircareers.org is not a legitimate AIR email address. If you are unsure of the legitimacy of a communication you have received, please reach out to recruitment@air.org.

If you see a job scam, or lose money to one, report it to the Federal Trade Commission (FTC) at ReportFraud.ftc.gov. You can also report it to your state attorney general. Find out more about how to avoid scams at ftc.gov/scams.

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